ase 365 Privacy Policy

Section 1

Information We Collect

ase 365 collects personal information from you in several ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party payment and verification service providers. The categories of data we collect are detailed below.

• Registration data: Full legal name, date of birth, email address, mobile phone number, and chosen username provided when you create your ase 365 account.
• Identity verification (KYC) documents: National Identity Card (NID), passport, or driving licence; proof-of-address documents such as utility bills or bank statements; and proof of payment method ownership — submitted when verification is triggered.
• Financial data: Details of the payment methods you use for deposits and withdrawals, including bKash account numbers, Nagad mobile numbers, Rocket or Upay identifiers, and partial card details where Visa or Mastercard is used. Full card numbers are never stored on ase 365 servers.
• Communications data: Messages sent to our support team via live chat or email, including the content of your queries and our responses, for quality assurance and dispute resolution purposes.
• Responsible gaming preferences: Any deposit limits, loss limits, session time limits, time-out periods, or self-exclusion requests you submit through the responsible gaming tools.

• Device & technical data: IP address, browser type and version, operating system, device model, screen resolution, and language settings collected when you access ase 365.
• Usage and behavioural data: Pages visited, games played, bet amounts and outcomes, session duration, click patterns, and navigation paths within the platform — used to improve the user experience and detect fraud.
• Cookies and similar technologies: Session cookies, persistent cookies, and pixel tags as described in the Cookies section of this Policy.
• Geolocation data: General location derived from your IP address, used to confirm you are accessing the platform from an eligible jurisdiction. We do not collect precise GPS location data.
• Transaction logs: A complete record of every deposit, withdrawal, bet placement, bonus claim, and balance adjustment associated with your account, retained for financial audit and anti-money-laundering compliance.

• Payment providers: bKash, Nagad, Rocket, Upay, and card payment processors may share transaction confirmation data with ase 365 to facilitate deposit and withdrawal processing.
• Identity verification services: Where a third-party KYC provider is engaged to assist with document verification, they may return a verification status and risk score to ase 365.
• Fraud prevention partners: Risk and fraud detection services may provide signals about unusual activity patterns associated with your device or payment methods to help protect your account.

Section 2

How We Use Your Data

ase 365 processes your personal data only for legitimate, defined purposes. We do not process data beyond what is necessary for those purposes. The table below summarises our key processing activities, the data categories involved, and the legal basis for each.

Where we rely on consent as our legal basis (for example, sending promotional emails or SMS notifications about bonuses and offers), you may withdraw that consent at any time by updating your communication preferences in Account Settings or by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

Section 3

Data Sharing & Disclosure

ase 365 does not sell or rent your personal data to third parties. We share personal information only where necessary to deliver our services, comply with legal obligations, or protect the security of the platform. Every third-party recipient of your data is required to handle it in accordance with applicable data protection standards.

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment networks receive the minimum necessary financial data to complete your deposit or withdrawal transaction.
• Game providers: Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe operate the game software you access on ase 365. Your in-game activity data (bets, results, session duration) is shared with the relevant provider for game operation, fairness auditing, and technical support.
• KYC and fraud prevention services: Third-party verification and fraud detection vendors receive the identity and device data needed to perform their specific services. These vendors are contractually prohibited from using your data for any other purpose.
• Hosting and infrastructure providers: Cloud infrastructure and server hosting partners have access to technical data as part of operating the platform's backend systems, under strict data processing agreements.
• Customer support platforms: Live chat and ticketing system providers process your communications data to facilitate support interactions. Support data is stored securely and access is restricted to authorised ase 365 staff.

ase 365 may disclose your personal data to government authorities, law enforcement agencies, financial intelligence units, or regulatory bodies where we are legally required to do so — for example, in response to a lawful court order, warrant, or regulatory investigation related to money laundering, fraud, or other criminal activity. In such cases, ase 365 will disclose only the minimum information required to comply with the legal obligation.

In the event of a merger, acquisition, or sale of all or part of the ase 365 business, your personal data may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, you will be notified via email and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

Section 4

Cookies & Tracking Technologies

ase 365 uses cookies and similar technologies to operate the platform correctly, remember your preferences, maintain your session security, and understand how users interact with the site. This section explains what types of cookies we use and how you can manage them.

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as maintaining your logged-in session, remembering items in your account, and processing transactions securely. You cannot opt out of strictly necessary cookies without losing access to core platform functions.
• Functional cookies: These remember your preferences — such as your preferred language, display settings, and responsible gaming limits — so that you do not need to re-enter them on each visit.
• Analytical / performance cookies: These collect anonymised or aggregated data about how users navigate the platform — which pages are most visited, where users exit, and how long sessions last. This data helps us improve the platform experience for all users.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and brute-force login attempts. These cookies are part of our commitment to protecting your account.

Most web browsers allow you to control cookies through their settings. You can configure your browser to block or delete cookies at any time. Please note that blocking strictly necessary cookies will impair core platform functionality, including the ability to log in and place bets. To manage cookies, refer to the help documentation for your specific browser (Chrome, Firefox, Safari, Edge, or your mobile browser).

ase 365 does not use third-party advertising cookies or cross-site tracking pixels that report your activity on other websites back to external advertising networks.

Section 5

Data Security Measures

Protecting your personal and financial data is a core operational priority at ase 365. We maintain a comprehensive security programme that combines technical controls, procedural safeguards, and staff training to minimise the risk of unauthorised access, data breaches, or misuse of personal information.

• Transport layer security (TLS): All data transmitted between your browser and ase 365 servers is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed continuously.
• Password hashing: Account passwords are never stored in plain text. We apply a one-way cryptographic hashing algorithm with a per-user salt, meaning that even in the event of a database compromise, raw passwords cannot be recovered.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA via Account Settings. When activated, a one-time code is required in addition to your password on each login, significantly reducing the risk of unauthorised account access.
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. ase 365 staff are granted only the permissions required for their specific role. All internal data access is logged and subject to periodic audit.
• Vulnerability management: The ase 365 platform undergoes regular security assessments, including vulnerability scanning and penetration testing, to identify and remediate security weaknesses before they can be exploited.
• Incident response: In the unlikely event of a data security incident that affects your personal information, ase 365 will notify affected users without undue delay and will take immediate remedial action to contain and investigate the breach.

Section 6

Data Retention Policy

ase 365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods below apply to the principal categories of data we hold.

Upon expiry of the applicable retention period, personal data is either securely and permanently deleted or anonymised such that it can no longer be associated with any identifiable individual. Anonymised, aggregated data (e.g., platform-wide betting statistics) may be retained indefinitely as it no longer constitutes personal data.

Section 7

Your Privacy Rights

As a user of ase 365, you hold specific rights over your personal data. ase 365 is committed to honouring these rights promptly and without imposing unnecessary barriers. All requests can be submitted free of charge by contacting us at [email protected]. We aim to respond to all privacy rights requests within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days — in which case we will notify you of the extension and the reason for it.

To exercise any of the above rights, email our data support team at [email protected] with the subject line "Privacy Rights Request" and a description of the right you wish to exercise. We may need to verify your identity before processing the request to ensure that personal data is not disclosed to or acted upon by the wrong person.

Section 8

Changes to This Policy

ase 365 reviews this Privacy Policy periodically to ensure it accurately reflects our data practices and remains consistent with applicable legal and regulatory requirements. We may update this Policy from time to time in response to changes in platform functionality, payment method offerings, technology, or legal obligations.

When material changes are made to this Policy, we will publish the revised version at ase-365.com/privacy-policy and update the "Last updated" date at the top of the page. Where changes are significant — for example, where we introduce a new category of data processing or a new sharing arrangement — we will also notify registered users directly via email to the address on their account.

Your continued use of the ase 365 platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should discontinue use of the platform and may request account closure by contacting [email protected].

We encourage all players to review this Privacy Policy periodically, particularly before submitting any new personal information or making use of new platform features. Archived versions of previous Privacy Policy documents are available on request.